When an employee brings you a question or problem, they may not always be saying what’s really on their mind. As their manager, it’s your responsibility to… Read More »Use the “5 Whys” to Understand Employee Problems
Alicia is cofounder and CEO of Manager360. Previously, she brought her leadership, vision, and strategic oversight to many executive positions, including leading programs for eBay/PayPal, Google, and Anheuser-Busch. She is the coauthor, with Joel Trammell, of The Manager's Playbook: Make Exceptional People Management Your Competitive Advantage.
We humans love to talk about each other. Anthropologists suggest that this is our version of primates’ manual grooming behavior. While chimps create trust and mutual benefit… Read More »How Trash-Talking Can Bond Your Team but Weaken Your Leadership
An excuse is a way of promising ourselves we will have that same issue again. —Henry Cloud I have a confession. It really bugs me… Read More »The Manager’s Guide to Accountability (without Driving Your Employees Insane)
A few years ago, a survey reported in Harvard Business Review found that 71 percent of managers thought that their meetings were “unproductive and inefficient.” That data… Read More »The 4 Reasons to Have a Meeting (and How to Make Each Type Productive)
In 2020, layoffs, furloughs, and downsizing have been rampant. Are you managing a team that has been downsized? If you’re a manager whose team or… Read More »[Upcoming Webinar] How to Manage a Downsized Team