Alicia is cofounder and CEO of Manager360. Previously, she brought her leadership, vision, and strategic oversight to many executive positions, including leading programs for eBay/PayPal, Google, and Anheuser-Busch. She is the coauthor, with Joel Trammell, of The Manager's Playbook: Make Exceptional People Management Your Competitive Advantage.
When an employee brings you a question or problem, they may not always be saying what’s really on their mind. As their manager, it’s your responsibility to… Read More »Use the “5 Whys” to Understand Employee Problems
In the busy world of the leader and manager, it’s easy to leap from one task to the next until the day, week, month, or… Read More »Set Aside Time Just for Thinking
We humans love to talk about each other. Anthropologists suggest that this is our version of primates’ manual grooming behavior. While chimps create trust and mutual benefit… Read More »How Trash-Talking Can Bond Your Team but Weaken Your Leadership
Do you know how to build trust? This is a critical leadership and management skill. Being at ease with not knowing is crucial for answers… Read More »Three Words That Build Trust Instantly
Since I cofounded MGR360, I’ve talked to so many leaders who have a C-Player or an underperforming employee on their team and don’t know what to do.… Read More »Don’t Hold on to Your C-Player(s)
An excuse is a way of promising ourselves we will have that same issue again. —Henry Cloud I have a confession. It really bugs me… Read More »The Manager’s Guide to Accountability (without Driving Your Employees Insane)
Do your employees feel like they’re working in a vacuum, with little indication of how they are performing (good or bad)? Does the only real… Read More »3 Quick Ways to Give Better Feedback
A few years ago, a survey reported in Harvard Business Review found that 71 percent of managers thought that their meetings were “unproductive and inefficient.” That data… Read More »The 4 Reasons to Have a Meeting (and How to Make Each Type Productive)
In 2020, layoffs, furloughs, and downsizing have been rampant. Are you managing a team that has been downsized? If you’re a manager whose team or… Read More »[Upcoming Webinar] How to Manage a Downsized Team
We’re all startups now. The phrase struck me as soon as I heard it. I was on a call with Patti Boyle, a consultant and… Read More »“We’re All Startups Now”