Our Mission

At Manager360, we believe that great people managers are an organization’s best competitive advantage. And that managers—the “boss” so many of us gripe about—get a bad rap.

We want to change that. 

The reason we all have “bad manager” stories comes down to the fact that few people receive training and tools for becoming great managers. So many of us are thrown into a management role because we were great in a previous job—but we weren’t taught how to manage, lead, and coach people to full engagement and productivity. 

Yet these people-management skills are vital. And not just for company success, but for the ripple effect they have on people’s lives. We spend most of our waking hours at work, and management skills can make the difference between those hours being a long, dispiriting slog or a fulfilling path toward growth and development.

Our mission is to train and empower managers at all levels through our interactive, expert-developed certification program—and to equip organizations with game-changing managerial talent.

Can we help you with training or recruiting? Got a question or idea? We want to hear from you: hello@mgr360.com.

Meet the Team

Our expertise in management comes from decades in the trenches at organizations of all sizes, from Fortune 500 brands to five-person startups. 

We’re passionate about understanding—and sharing—the principles of managing people to release their full potential.

Joel Trammell - MGR360


Cofounder & CEO

Joel has learned the value of great managers over a quarter century serving as CEO of both public and private companies. As CEO and cofounder of NetQoS, a network management software firm, he delivered 31 consecutive quarters of double-digit revenue growth and a $200 million valuation. In 2010, Joel cofounded Cache IQ, a storage software company that NetApp acquired two years later.

He is the author of two books, The CEO Tightrope and The Manager’s Playbook—a complete guide to the manager’s role, written with Alicia Thrasher. He currently serves as CEO of Khorus, a company he founded to provide a business management system for chief executives.

Alicia Thrasher - MGR360 Black


Cofounder & President

Alicia has more than 20 years of management experience in the information technology and consulting space. Before cofounding Manager360, she brought her leadership, vision, and strategic oversight to many executive positions, including leading programs for eBay/PayPal, Google, and Anheuser-Busch.

She is the author, with Joel Trammell, of The Manager’s Playbook, a complete guide to the manager’s role. She currently serves on the board of the Better Business Bureau Serving the Heart of Texas and on the Texas Children’s Hospital Family Advisory Board.

Alicia graduated with a BBA from the University of Texas at Austin with a concentration in Management Information Systems. She holds Project Management Professional (PMP) and Certified Scrum Master (CSM) certifications. She lives on a small ranch near Dripping Springs, Texas, with several llamas and goats, and is the proud mother of three boys.